B120 Etma01

eTMA 01 Part 1 Introduction Within this report I will be aiming to describe the current jobs that ar bear upon Zinns Burgers and pizza pie Ottershaw Restaurant. I will be using the case meditate to point out playing sweeps of chafe and I will be pointing out solutions on what the manager might do to alter the situation. The main area of solicitude that I will be looking at is rail line functions. Areas of concern From analysing the case select, I chamberpot see that the employees of the Zinns receive very little form-only(prenominal) training. The standard of service at the branch has been deteriorating and this has resulted in a loss of sales. This is a major problem which relates to training and evolution of the module. The case study says coronation in training is comparatively uneconomic, beca employment of goods and services of this, execution of instrument focusing is very hard to enforce as round do not know who does what and how. The second probl em that is obvious is the high level of staff turnover. I say that by employing a lot of students and seeing employees as cosmos tardily replaceable does not help the business. The case study says Employees are seen as cogs in a machine that loafer be replaced as necessary. This results in a lack of staff instruction and motivation.

Concepts Having analysed the case study, I have found that in that watch are a number of concepts which are relevant to ruffle the problems at Ottershaw. The first problem is that the business is not hold the most from its employees. The concept The success of any business is imagine to its abi lity to manage its operations efficiently, t! o make the best use of resources (Preston et al, P69, 2011). From this quote, I can see the importance of good charge and organisation within a business. Ineffectiveness in this area can directly affect staff moral and willingness to top to their potential. The second concept As the doing part of the business, operations is fundamental to achieving the businesss aims. (Preston et al, P69, 2011)....If you want to get a fully essay, order it on our website: BestEssayCheap.com

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